frequently asked questions
How does Nabo Work?
Nabo is a delivery platform that seamlessly connects neighbors who want to place an order from their favorite grocery stores with neighbors who are already shopping at those stores.
Neighbors can go to the Nabo app, search for their favorite stores and place an order. This order will then be available to all the neighbors who are already shopping at that store or planning to go to that store to shop.
They can view all available orders, accept it, shop for the items, pay for the order using their card and finally deliver it to their neighbor. The shopper is also required to upload the store receipt and leave the receipt with the order.
Nabo will then reimburse the shopper and pay them any tips they earned for the delivery using the payment method they chose.
How do you place an order through Nabo?
How do you shop for your neighbor through Nabo?
How much does it cost to place a delivery order with Nabo?
Nabo does not charge any delivery fees, ever! You don’t even need to have a subscription to order with Nabo. We are very transparent when it comes to our fee structure..
You only pay for the price of the items, taxes & fees imposed by the store, a service fee and tips. Tips are optional, but encouraged as your neighbors are delivering for you.
100% of your tip goes directly to your neighbor who delivers your order. Shoppers may choose to donate their tips to a local charity if they so please.
Why does Nabo charge a service fee when I place an order?
Nabo charges a basic service fee to cover all costs that makes it possible to keep the service up and running.. The service fee is either $1.99 or 5% whichever is higher.
Why does Nabo have a limit on items I can purchase through the app?
With Nabo we rely on friendly neighbors who are already shopping in your favorite stores to pick up and deliver your order. Nabo does not work with any part time shoppers. We have placed a limit on items that you can buy through our app ($40 max or 6 unique items) so that your neighbors who are shopping for your dont have to go through too much trouble in picking up items and delivering them to you.
How do I contact Nabo customer service?
In case of any question you can always contact Nabo customer care at
How can you donate to a local charity through Nabo? *
Nabo supports local charities, any tips that are paid to neighbors who shop for you, can be donated by them to a local charity right through the App.
Nabo partners with local charities and they are listed on the app for shoppers to select and donate their tips.
*This feature is coming soon!
Can I create my own neighborhood groups through Nabo? *
Yes! With Nabo you can create your own custom neighborhood shopping groups and shop within those groups. If any member of the group places an order, this order will be broadcast to other members of the group, conversely if any member of the groups is out shopping in a store then this can be broadcast to other members of the group in case they need anything from that store
*This feature is coming soon!